Humour Files: IT Support

Everyone, The IT team felt that it would be good to provide you with this 
guide to help us do our jobs better: 

1. When you call us to have your computer moved, be sure to leave it buried 
under half a ton of postcards, baby pictures, stuffed animals, dried 
flowers, bowling trophies and children's art. We don't have a life, and we 
find it deeply moving to catch a fleeting glimpse of yours. 

2. Don't write anything down. Ever. We can play back the error messages from 

3. When an IT person says he's coming right over, go for coffee. That way 
you won't be there when we need your password. It's nothing for us to 
remember 300 screensaver passwords. 

4. When you call the help desk, state what you want, not what's keeping you 
from getting it. We don't need to know that you can't get into your mail 
because your computer won't power on at all. 

5. When IT Support sends you an email with high importance, delete it at 
once. We're just testing. 

6. When an IT person is eating lunch at his desk, walk right in and spill 
your guts right out. We exist only to serve. 

7. Send urgent email all in uppercase. The mail server picks it up and flags 
it as a rush delivery. 

8. When the photocopier doesn't work, call computer support. There's 
electronics in it. 

9. When you're getting a NO DIAL TONE message at home, call computer 
support. We can fix your telephone line from here. 

10. When you have a dozen old computer screens to get rid of, call computer 
support. We're collectors. 

11. When something's wrong with your home PC, dump it on an IT person's 
chair with no name, no phone number and no description of the problem. We 
love a puzzle. 

12. When an IT person tells you that computer screens don't have cartridges 
in them, argue. We love a good argument. 

13. When an IT person tells you that he'll be there shortly, reply in a 
scathing tone of voice: "And just how many weeks do you mean by shortly?" 
That motivates us. 

14. When the printer won't print, re-send the job at least 20 times. Print 
jobs frequently get sucked into black holes. 

15. When the printer still won't print after 20 tries, send the job to all 
68 printers in the company. One of them is bound to work.

16. Don't learn the proper name for anything technical. We know exactly what 
you mean by "my thingy blew up". 

17. Don't use online help. Online help is for wimps. 

18. If the mouse cable keeps knocking down the framed picture of your dog, 
lift the computer and stuff the cable under it. Mouse cables were designed 
to have 20kg of computer sitting on top of them. 

19. If the space bar on your keyboard doesn't work, blame it on the mail 
upgrade. Keyboards are actually very happy with half a pound of muffin 
crumbs and nail clippings in them. 

20. When you get a message saying "Are you sure?" click on that Yes button 
as fast as you can. Hell, if you weren't sure, you wouldn't be doing it, 
would you? 

21. When you find an IT person on the phone with his bank, sit uninvited on 
the corner of his desk and stare at him until he hangs up. We don't have any 
money to speak of anyway. 

22. Feel perfectly free to say things like "I don't know nothing about that 
computer rubbish." We don't mind at all hearing our area of professional 
expertise referred to as rubbish. 

23. When you need to change the toner cartridge in a printer, call IT 
Support. Changing a toner cartridge is an extremely complex task, and 
Hewlett-Packard recommends that it be performed only by a professional 
engineer with a master's degree in nuclear physics. 

24. When you can't find someone in the government directory, call IT 

25. When you have a lock to pick on an old file cabinet, call IT Support. We 
love to hack. 

26. When something's the matter with your computer, ask your secretary to 
call the help desk. We enjoy the challenge of having to deal with a third 
party who doesn't know anything about the problem. 

27. When you receive a 30mb (huge) movie file, send it to everyone as a mail 
attachment. We've got lots of disk space on that mail server. 

28. Don't even think of breaking large print jobs down into smaller chunks. 
Somebody else might get a chance to squeeze a memo into the queue. 

29. When an IT person gets on the elevator pushing ?600,000 worth of 
computer equipment on a cart, ask in a very loud voice: "Good grief, you 
take the elevator to go DOWN one floor?!?" That's another one that cracks us 
up no end. 

30. When you lose your car keys, send an email to the entire company. People 
out in Pofadder like to keep abreast of what's going on. 

31. When you bump into an IT person at the grocery store on a Saturday, ask 
a computer question. We do weekends. 

32. Don't bother to tell us when you move computers around on your own. 
Computer names are just a cosmetic feature. 

33. When you bring your own personal home PC for repair at the office, leave 
the documentation at home. We'll find all the settings and drivers 

Thanks, IT Support

Return to Humour page Return to The Other Stuff